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Clinic Policies

Answers to frequently asked questions are grouped into categories. If you don't see the information you need, or if you have trouble accessing it, please let us know by emailing sarana.acu@gmail.com

  • By Bus
    There is easy access to AC Transit bus lines 72, 18, 52 and G. If this is your first time coming, give yourself extra time to arrive and find our clinic. For directions via Google maps, click here. For AC Transit information, click here.
  • By Car
    DO NOT Do not park in the middle aisle (adjacent to the sign tower) Do not park in any spot that uses the word "tenant" or "reserved" on the sign OK to park in the "time limited" spots for longer than the sign says (no one is timing anyone, as far as we know) DO OK to park in any other spot that says "customer parking" (as long as it is not reserved for another business) San Pablo Ave has free 90-min parking ALLOW EXTRA TIME for parking when coming to the clinic, so that you do not arrive late for your appointment!
  • Parking
    Leave time for parking when coming to the clinic! Below are some tips for navigating our parking lot. Be aware that the City of Albany is attentive to street parking on San Pablo Ave. So be sure to let us know to time your treatment appropriately so that you can get back to your parked car in under 90 minutes. Time limits are not enforced in the parking lot.
  • By Bike
    The parking has 2 bike racks in the center of lot, roughly across the way from the hair salon and physical therapy store fronts. Please securely lock up your bike! Our clinic does not have space for you to store your bike inside.
Policies
COVID

Health and Safety Policy

We have created these policies to help keep the clinic as safe as possible for patients and staff. Please read carefully.

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  • Before you arrive at the clinic for an appointment, please carefully review our symptom screening list and cancel or reschedule if you do not pass the screening.

    • Please do this every single time you come in to help us keep our community safe.

    • Stay home if you are feeling ill or suspect you might be coming down with something. Follow all instructions and/or Sarana policies for infection prevention, including COVID-19 policies.

  • Arrive wearing a mask and keep it on for your entire clinic visit. Wash and/or sanitize your hands frequently.

  • DO NOT take your own needles out.

  • Always wear shoes when walking through the clinic.

  • Stay clothed, including keeping your shirt on.

  • Avoid perfume/cologne, scented hair and/or skin products, strong deodorant, and other items with fragrances when you come in for treatment.

    • This includes products labeled as containing “natural” fragrances.

  • Read our signs.

Symptom Screening List (when to stay home)

If in the last 72 hours you have had:

  • Fever and/or chills

  • Sudden loss of smell / taste

  • New and unexplained:

    • cough, sore throat, sneezing, or nasal congestion or discharge

    • nausea, vomiting, or diarrhea

    • shortness of breath

    • rash

  • Close contact with anyone having the above symptoms without wearing a mask

If in the last week you have had:

  • A positive COVID-19 test

  • Contact with anyone who tested positive for COVID-19 while either of you were not wearing masks

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If any of the above are true for you, we ask that you reschedule your appointment for a later date. We do not charge the missed appointment fee for late cancellation due to illness (if you let us know). 

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Sarana staff follow the same criteria and, while we do our best to provide as much notice as possible, shifts may be changed or cancelled with little notice.

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By receiving treatment at Sarana Community Acupuncture, you are agreeing to abide by clinic policies and Community Guidelines. You further acknowledge that risk of exposure to illness always exists in indoor shared spaces. Thank you for your understanding and cooperation.

  • By Bus
    There is easy access to AC Transit bus lines 72, 18, 52 and G. If this is your first time coming, give yourself extra time to arrive and find our clinic. For directions via Google maps, click here. For AC Transit information, click here.
  • By Car
    DO NOT Do not park in the middle aisle (adjacent to the sign tower) Do not park in any spot that uses the word "tenant" or "reserved" on the sign OK to park in the "time limited" spots for longer than the sign says (no one is timing anyone, as far as we know) DO OK to park in any other spot that says "customer parking" (as long as it is not reserved for another business) San Pablo Ave has free 90-min parking ALLOW EXTRA TIME for parking when coming to the clinic, so that you do not arrive late for your appointment!
  • Parking
    Leave time for parking when coming to the clinic! Below are some tips for navigating our parking lot. Be aware that the City of Albany is attentive to street parking on San Pablo Ave. So be sure to let us know to time your treatment appropriately so that you can get back to your parked car in under 90 minutes. Time limits are not enforced in the parking lot.
  • By Bike
    The parking has 2 bike racks in the center of lot, roughly across the way from the hair salon and physical therapy store fronts. Please securely lock up your bike! Our clinic does not have space for you to store your bike inside.
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