Clinic Policies
Answers to frequently asked questions are grouped into categories. If you don't see the information you need, or if you have trouble accessing it, please let us know by emailing sarana.acu@gmail.com
Health and Safety Policy
We have created these policies to help keep the clinic as safe as possible for patients and staff. Please read carefully.
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Before you arrive at the clinic for an appointment, please carefully review our symptom screening list and cancel or reschedule if you do not pass the screening.
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Please do this every single time you come in to help us keep our community safe.
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Stay home if you are feeling ill or suspect you might be coming down with something. Follow all instructions and/or Sarana policies for infection prevention, including COVID-19 policies.
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Arrive wearing a mask and keep it on for your entire clinic visit. Wash and/or sanitize your hands frequently.
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DO NOT take your own needles out.
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Always wear shoes when walking through the clinic.
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Stay clothed, including keeping your shirt on.
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Avoid perfume/cologne, scented hair and/or skin products, strong deodorant, and other items with fragrances when you come in for treatment.
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This includes products labeled as containing “natural” fragrances.
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Read our signs.
Symptom Screening List (when to stay home)
If in the last 72 hours you have had:
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Fever and/or chills
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Sudden loss of smell / taste
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New and unexplained:
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cough, sore throat, sneezing, or nasal congestion or discharge
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nausea, vomiting, or diarrhea
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shortness of breath
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rash
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Close contact with anyone having the above symptoms without wearing a mask
If in the last week you have had:
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A positive COVID-19 test
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Contact with anyone who tested positive for COVID-19 while either of you were not wearing masks
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If any of the above are true for you, we ask that you reschedule your appointment for a later date. We do not charge the missed appointment fee for late cancellation due to illness (if you let us know).
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Sarana staff follow the same criteria and, while we do our best to provide as much notice as possible, shifts may be changed or cancelled with little notice.
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By receiving treatment at Sarana Community Acupuncture, you are agreeing to abide by clinic policies and Community Guidelines. You further acknowledge that risk of exposure to illness always exists in indoor shared spaces. Thank you for your understanding and cooperation.