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What to expect for your first acupuncture session

New Patient Checklist

We are always happy to greet new people. We work hard to keep our rates affordable and provide our staff with a living wage. You can help us achieve this goal by knowing and following our policies and procedures.

Thank you!

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COVID Policies:
Familiarize yourself with our COVID-19 policies.
Click here to read our COVID-19 policies.

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READ WELCOME LETTER:
Please read our welcome document before coming to your first appointment. Click here for welcome document.

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Book Your Appointment

Please schedule your appointment by clicking here. We are not taking drop-ins at this time.

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Fill Out Paperwork

Please be aware that the forms need to be filled out in one session, there is no way to save partially filled forms.

*Para llenar formularios en español haga clic aquí.

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Prepay

  • If possible, please prepay for your session by clicking here, before arriving at the clinic.

  • In-person payments are an option, exact change is required for cash payments.

  • We accept Visa, MasterCard, Discover, checks and cash.

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Getting Here

Arrive on time. If driving, leave time for parking.
For more on parking and public transit, click here.

  • By Bus...
    There is easy access to AC Transit bus lines 72, 18, 52 and G. If this is your first time coming, give yourself extra time to arrive and find our clinic. For directions via Google maps, click here. For AC Transit information, click here.
  • By Car...
    DO NOT Do not park in the middle aisle (adjacent to the sign tower) Do not park in any spot that uses the word "tenant" or "reserved" on the sign OK to park in the "time limited" spots for longer than the sign says (no one is timing anyone, as far as we know) DO OK to park in any other spot that says "customer parking" (as long as it is not reserved for another business) San Pablo Ave has free 90-min parking ALLOW EXTRA TIME for parking when coming to the clinic, so that you do not arrive late for your appointment!
  • Parking
    Leave time for parking when coming to the clinic! Here are some tips for navigating our parking lot.

Missed Appointments & Late Cancellations

IF YOU ARE NOT FEELING WELL AND SUSPECT YOU MIGHT BE CONTAGIOUS,
PLEASE CANCEL YOUR APPOINTMENT

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To sustain our low-cost clinic, we depend on having a busy schedule and giving a high volume of acupuncture treatments.

 

Please give us at minimum 12-hours’ notice for changes and cancellations. We prefer 24-hrs notice, if possible.

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If you are able, please consider donating 50% or more of your normal fee if you missed an appointment due to a non-emergency.
 

The donation can be made at your next clinic visit or through our donation page. If you have prepaid sessions, you can also ask us to mark off one of your prepaid treatments on file to cover your missed appointment. 

COVID-19 Safety

We do not treat actively sick patients. Reschedule your appointment if you have had any of the following symptoms in the last 72 hours:

  • fever, cough, and/or sore throat

  • sinus congestion or sneezing

  • shortness of breath, difficulty breathing (sudden)

  • recent & unexplained diarrhea or nausea

  • recent & unexplained rash​

 

Please read our full COVID-19 policy by clicking here.

Getting here
  • By Bus...
    There is easy access to AC Transit bus lines 72, 18, 52 and G. If this is your first time coming, give yourself extra time to arrive and find our clinic. For directions via Google maps, click here. For AC Transit information, click here.
  • By Car...
    DO NOT Do not park in the middle aisle (adjacent to the sign tower) Do not park in any spot that uses the word "tenant" or "reserved" on the sign OK to park in the "time limited" spots for longer than the sign says (no one is timing anyone, as far as we know) DO OK to park in any other spot that says "customer parking" (as long as it is not reserved for another business) San Pablo Ave has free 90-min parking ALLOW EXTRA TIME for parking when coming to the clinic, so that you do not arrive late for your appointment!
  • Parking
    Leave time for parking when coming to the clinic! Here are some tips for navigating our parking lot.
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