Clinic Policies

Our Walk-in Policy

Because it takes a bit longer, we require that you make an appointment for your initial acupuncture visit.  We often have same-day appointment availability.

Otherwise, though we generally operate by appointment, we do accept walk-ins, time-permitting, during our business hours, as long as you are willing to wait a little bit to be treated. We should be able to let you know the estimated length of the wait when you walk-in.

So if you have a sudden headache, sense the beginnings of a cold, or just feel stressed and need to have a break, come on over!

Missed Appointments

Acupuncture: To sustain our low-cost clinic, we depend on having a busy schedule and giving a high volume of acupuncture treatments.

Please notify us of any changes or cancellations at least 24 hours before your appointment time, so that another person can re-book your time slot.

If you must cancel with less than 24 hours notice, we request that you make a suggested donation of at least 1/2 (half) the amount you would have paid for your treatment to help cover our costs.

The donation can be made at your next clinic visit or through our donation page. If you have prepaid sessions, you can also ask us to mark off one of your prepaid treatments on file to cover your missed appointment. If you frequently miss or cancel appointments, we may need to ask you to walk-in for treatments rather than schedule appointments.

Massage: A massage appointment that is missed, rescheduled or cancelled with less than 24-hour advance notice will be charged in full for the time booked at the $1 per minute rate.

Accessibility & Welcoming Diversity

We appreciate the diversity of human beings and are committed to creating a safe and supportive environment. We do not discriminate based on race, national origin, religion, age, size, education, language, ability, marital status, sexual orientation, sex, gender identity or any other factor.

Our clinic is wheelchair accessible.

Using tables vs. recliners: We have 3 massage tables in the clinic, which are intended for use by those who are not able to receive acupuncture in recliners due to mobility issues. We do not reserve tables for acupuncture sessions, and request that clients use recliners if they can, unless none are available. We have lots of blankets and pillows and are happy to assist clients in getting more comfortable for their session.

If there are no tables available at the time of your appointment, deciding to wait for one to open up forfeits your appointment slot, and you become a walk-in client.

Safety Reminders

  • Please wear shoes while walking around the clinic.
  • We work hard to maintain a fragrance-free environment. To help those who are scent and chemical-sensitive, please do not wear any scented products in the clinic. See this link for more information.
  • If you are contagious, please place your blankets in the white laundry bins provided next to the blanket shelves. See this post for more information.
  • We are not responsible for any lost or stolen personal items.